It is the policy of Herbaria that if you are not completely satisfied with our products, we have a full money back guarantee within 30 days of purchase. Please give us a call at 314-601-3904 if this is the case and we will work with you to get you a refund or an exchange if that is preferred. Returns and refunds should be processed within 3 business days of notification. It is not the customer's responsibility to provide shipping postage back to us.